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FAQ

• What is Roborock and how does it work?

  Roborock delivers advanced robotic vacuum and mop technology that autonomously navigates and cleans floors, carpets, and hard surfaces. Intelligent sensors and mapping algorithms ensure room-by-room coverage with minimal human intervention.

• Is there local support and technical assistance?

  Yes. Roborock products sold by Curated Space Limited are supported by Curated Space Limited. Contact details for warranty, parts, and technical support are listed at the top of this page.

• Do Roborock products come with a warranty?

  Yes. Every new Roborock bought from us is covered for one year from the date of purchase on your invoice, against defects in materials and workmanship. Consumables such as filters, brushes and mop pads are not covered. See our warranty terms.

• What happens if my Roborock stops working?

  If it develops a fault within one year of purchase, email support@curatedspace.mu with your proof of purchase and a description of the fault. If the claim is covered, we repair or replace the product. See our warranty terms.

• How long does the battery last?

  Battery life depends on the model and cleaning mode. Typical runtime ranges from 90 minutes to over 180 minutes on a full charge for flagship models. A battery failure is covered by the one-year warranty; the gradual loss of capacity that comes with normal use is not.

• How long does charging take?

  Full charging time varies by model and battery capacity. Most Roborock units fully charge within 3–6 hours. Self-emptying models may have different charging profiles.

• Do I need to install anything before first use?

  Roborock products are ready to use out of the box. For most models, simply charge the unit fully, place it on the dock or floor, and start a cleaning cycle. Some advanced features may require app setup.

• Can I leave my Roborock on the charging dock when not in use?

  Yes. Roborock smart charging docks are designed to keep the robot charged and ready. For extended absences, refer to your user manual for best storage practices.

• Does Roborock support app connectivity?

  Roborock offers a mobile app that enables scheduling, mapping, cleaning modes, and firmware updates on compatible iOS and Android devices.

• How often should I perform maintenance?

  Regular maintenance improves performance and lifespan. This includes emptying dustbins, cleaning brushes and filters, and keeping sensors free of debris. Refer to your product manual for detailed maintenance intervals.