Warranty | Curated Space

1. Limited warranty

Curated Space Limited (“we”, “us”) warrants to the original purchaser (“you”) that the Roborock product you bought from us is free from defects in materials and workmanship under normal use for one (1) year from the date of purchase shown on your invoice. This includes problems caused by our own delivery or installation.

This warranty applies only to new Roborock products bought from Curated Space Limited in Mauritius, and only to the unit whose serial number appears on your invoice. It is non-transferable. Proof of purchase must be provided for all warranty claims.

2. What is covered

This warranty covers defects in materials and workmanship under normal conditions of use, including:

Manufacturing defects.
Hardware failures not caused by misuse or external damage.
Functional faults arising from defective components.
Battery failure. The gradual loss of battery capacity that comes with normal use is not a defect.

3. What is not covered

This warranty does not cover:

Consumable parts and accessories (filters, brushes, mop pads, dust bags and cleaning solutions), unless they were faulty when delivered and you tell us within 7 days of delivery.
Normal wear and tear, scratches, dents or cosmetic damage.
Damage caused by misuse, accident, liquid exposure, fire or collision.
Damage caused by power surges, lightning or incorrect voltage.
Unauthorised repair, modification, opening or tampering, or a serial number label that has been removed or altered.
Damage from use with non-Roborock accessories or products.
Firmware or software modifications not performed by Roborock.
Problems with Wi-Fi, internet connections, or the Roborock app and cloud services, which are provided by Roborock.
Failure to follow the operating instructions or to perform recommended maintenance.
Commercial use, or use outside Mauritius.
Products reported as lost or stolen.

4. How to make a warranty claim

To start a warranty claim:

Email support@curatedspace.mu with your proof of purchase.
Describe the fault clearly and include photos or videos where possible.
Our team will assess the claim and advise you on the next steps.

We may need to inspect the product before deciding how to resolve a claim. Before we do, we will tell you if an inspection fee would apply in case the problem turns out not to be covered by this warranty. You can then choose whether to go ahead.

5. What we will do

If your claim is covered, we will, at our discretion, either (i) repair the product or (ii) replace it with a new or refurbished product of the same or an equivalent model. If neither is possible, we will refund the price you paid.

Repaired or replaced products are covered for 90 days from the repair or replacement date, or for the remainder of the original warranty period, whichever is longer.

For a replacement or refund, the product must be returned with all its parts, its dock and accessories. Repair times depend on the availability of parts from Roborock, and a loan unit is not guaranteed. A repair or replacement may reset your maps and settings, and we are not responsible for lost data.

6. Customer responsibilities

To maintain warranty coverage, you must:

Use the product only as described in the user manual.
Perform routine maintenance (emptying dustbins, cleaning brushes and filters, keeping sensors clear).
Use only Roborock-approved accessories, liquid cleaners and consumables.
Avoid exposing the product to excessive moisture, heat or chemicals.

7. Limitation of liability

To the fullest extent permitted by the laws of Mauritius, Curated Space Limited shall not be liable for any indirect, incidental, special or consequential damages, including but not limited to loss of income, loss of data or business interruption, arising from the use of, or inability to use, the product. Our total liability shall not exceed the original purchase price paid for the product. Nothing in this warranty limits our liability where the law does not allow it to be limited.

8. Your rights under Mauritian law

This Limited Warranty is in addition to, and does not take away, any rights you have under the laws of Mauritius, including consumer protection law. If anything in this warranty conflicts with those rights, your legal rights apply.

9. Contact and support

For all warranty claims, repairs, spare parts or after-sales queries:

Please include your proof of purchase and a description of the issue when contacting us.

10. Changes and governing law

The warranty that applies to your product is the version published on this page on your purchase date. This warranty is governed by the laws of Mauritius.